Question 1

What times are you open?

Accepted Answer

Monday CLOSED
Tuesday 9AM – 4PM
Wednesday 9AM – 12.30PM
Thursday 9AM – 4PM
Friday 9AM – 4PM
Saturday 9AM – 12.30PM
Sunday CLOSED
Bank Holidays CLOSED

Question 2

Where can we park?

Accepted Answer

There is on road parking outside the soft play and on the opposite side of the road. Please be aware this has a 30min restriction.
There is a Tesco car park 2-5 min walk away.
See out Contact page for a map location.

Question 3

Do you take cash payment?

Accepted Answer

We do not take any cash on the premises. We are a card only business. Our card machine accepts contactless; Apple/Google Pay, VISA, Mastercard and American Express.

Question 4

Can I bring food in?

Accepted Answer

We allow parents/carers to bring outside food in for children only, specifically if they have allergies or intolerances or specific dietary requirements. We ask that adults do not bring in their own food.

Question 5

Do you have highchairs?

Accepted Answer

Yes, we have highchairs. They are through the door then turn right at the rear of the soft play. We have a few support cushions available.
Both the highchairs and support cushions are on a first come first serve basis.

Question 6

What do we do with our shoes?

Accepted Answer

We request that all adults and children remove their footwear prior to entering through the gate. There is a shoe rack provided for everyone to use.
The reason we ask this is because we have lots of tiny humans crawling around on the carpet so we want to reduce the amount of debris on the carpets for the tiny humans to pick up and possibly consume.

Please note, staff wear trainers due to being in the kitchen for 90% of their shift and being on their feet all day. Staff ensure that the soles of the shoes are clean and do not introduce debris into the soft play.

Question 7

How long can we stay?

Accepted Answer

Session lengths are not restricted but during peak times if we get to high capacity we may put time restrictions in place, but you will be notified of this on entry.
The average time visitors stay is 1.5-2 hours.

Question 8

What facilities are available?

Accepted Answer

We have an Accessible Toilet with Baby Changing unit at the back of the venue.
We have plenty of Tables & chairs for spectators and we have Highchairs available on a first come first serve basis.

Question 9

What food & drink do you offer?

Accepted Answer

We offer great bean to cup coffee, Tea and Luxury hot chocolates. We offer fresh smoothies and milkshakes too!

We have affordable food; Paninis (vegetarian and vegan options), Toast, Crumpets and Tea cakes with accompanying preserves.

We have a great selection of freshly made cakes and bakes but also offer some healthier food for like Organix/Kiddylicious snacks and PIP organic fruit juices.

Question 10

What age is the Soft Play for?

Accepted Answer

The soft play equipment is for aged 5 years and under, Older children are permitted to enter the venue but are not allowed to use the Soft Play equipment.
We provide an under 2's area and a main multi level soft play frame for all children up to 5 years.
When we state 5 years, this includes the whole year they are 5, up to but not including the day they turn 6 years old.

Question 11

Can we visit of my child has been poorly?

Accepted Answer

If your child has had sickness or upset stomach, please do not attend the soft play until 48 hours from when the last episode has occurred.  If your child has a contagious rash or illness, please do not attend the soft play as we wouldn't want to spread it to other visitors.

We have lots of babies and young children here, we don’t want to help the germs spread. If a child has a contagious illness like hand, foot and mouth or chicken pox, please do not attend the soft play until all scabs have crusted over or follow the latest NHS guidance specific to your child.

If a child becomes ill during their visit unfortunately we do request that the child is taken home immediately for the benefit of our other customers.

If you are unsure if you should attend, please don’t hesitate to contact us.

Question 12

Are you open during school holidays?

Accepted Answer

We are open until 12.30pm each day during school holidays unless otherwise notified. 
We run some special events during the holidays, check out our Book Online page and social media pages for further details.

Question 13

How late can we attend?

Accepted Answer

Last entry is 1 hour mins before closing on a full day and 30 mins before closing on a half day. 
Last hot drinks are served 15 mins before closing.
Last hot food is served 45 mins before closing.

If we are quiet we may close early but you can check google for any changes.

Question 14

How can I book a party?

Accepted Answer

If you would like to enquire about hiring Little Bugs for your little ones birthday/a gathering of little ones, Please fill out our enquiry form on our private hire page.

Alternatively, email us on littlebugssoftplay@gmail.com.
Please include the date you are requesting and we will be in touch within 2-3 working days to confirm if the date/time is available.

If the date is available, we will request you fill our out Party booking form. Once this is returned we will setup an invoice and request your deposit payment.

We will then gather further information from you within the week prior to your booking date to facilitate the setup of your booking.

Question 15

Where can I put my pushchair/buggy?

Accepted Answer

There is a designated area at the front of the soft play to leave your pushchair/buggy, this is to ensure you and your children continue to have a safe environment to play and explore.
Where possible during busy periods, please collapse any pushchairs/buggies down.

Question 16

Do you have decaffeinated drinks?

Accepted Answer

We have decaf coffee and decaf tea available.

Question 17

Do you have alternative milks?

Accepted Answer

We have Oat Milk available as an alternative to cows milk for your hot beverages. Please let a staff member know if this is due to preference or allergy at point of ordering.

Question 18

Do you have dairy free butter?

Accepted Answer

We do have Dairy free butter, it is suitable to vegetarians and vegans too. Please ask for this at point of ordering.

Question 19

Do you sell fizzy drinks?

Accepted Answer

We do not sell any canned drinks or fizzy drinks.
We try to promote more natural and fresh beverages for adults and children through selling; PIP Organic Juices, Innocent smoothies, Orange and Apple Juice, Oasis and water. Along with fresh smoothies and milkshakes.

Frequently Asked Questions

What times are you open?

Where can we park?

Do you take cash payment?

Can I bring food in?

Do you have highchairs?

What do we do with our shoes?

How long can we stay?

What facilities are available?

What food & drink do you offer?

What age is the Soft Play for?

Can we visit of my child has been poorly?

Are you open during school holidays?

How late can we attend?

How can I book a party?

Where can I put my pushchair/buggy?

Do you have decaffeinated drinks?

Do you have alternative milks?

Do you have dairy free butter?

Do you sell fizzy drinks?

Tel: 01202790559
Email: littlebugssoftplay@gmail.com

380 Ringwood Road
Ferndown, BH22 9AU

Frequently Asked Questions

What times are you open?

Where can we park?

Do you take cash payment?

Can I bring food in?

Do you have highchairs?

What do we do with our shoes?

How long can we stay?

What facilities are available?

What food & drink do you offer?

What age is the Soft Play for?

Can we visit of my child has been poorly?

Are you open during school holidays?

How late can we attend?

How can I book a party?

Where can I put my pushchair/buggy?

Do you have decaffeinated drinks?

Do you have alternative milks?

Do you have dairy free butter?

Do you sell fizzy drinks?

Tel: 01202790559 Email: littlebugssoftplay@gmail.com

380 Ringwood Road Ferndown, BH22 9AU

Tel: 01202790559
Email: littlebugssoftplay@gmail.com

380 Ringwood Road
Ferndown, BH22 9AU